24/7 Customer Support in Cloud Hosting
We offer 24/7 customer, billing and tech support for all of our Linux cloud hosting. Even if you are not our client yet and you have questions, we can give you a hand right away and supply you with the needed info, to give you a choice to make the very best decision when you acquire your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with numerous options for communication to contact us - live chat, phone, emails and support tickets. For your convenience, we now have multiple telephone numbers globally, so that you will be able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to receive assistance for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to receive well-timed assistance, in particular when your web site is not functioning properly for some reason. Our Linux semi-dedicated hosting include 24/7 customer and tech support, so if something happens, you'll be able to use various ways to let us know - phone line with several local numbers globally, live chat, emails and support tickets. The first two options are for billing, pre-sales and basic issues, which means that if you do not have an account yet, for instance, you're able to get additional info for our solutions, or we will assist you with less difficult technical issues. The other two methods are for solely technical issues or anything which is more time-consuming as it's much easier follow the conversation between you and our technical support team. The warranted maximum reply time for them is merely one hour, the actual one - 15-20 minutes, so you will not need to wait for a whole day in order to receive assistance like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Web Hosting
In case you buy a virtual private server through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local telephone numbers in the United States, the UK and Australia along with a live chat service. If you're an active customer and you're looking for help with a technical issue that requires more time to investigate or resolve, you're able to open a ticket from your billing account or you'll be able to send an e-mail message and we'll take care of the issue and send you a response within 1 hour. The answer time is warranted 24/7, which includes holidays and weekends, but for many problems it takes a maximum of half an hour to get support. The support service covers the VPS plus all of the pre-installed software it comes with, so in case you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
If you buy a dedicated server through our company, you will be able to contact us anytime using several channels and the max time that you will have to wait for an answer is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical issue, you'll be able to open a support ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of basic questions or you'd like to learn more about our services before you order, you can take advantage of our live chat or you could call one of the local phone numbers that we have in several countries around the globe. In the event that you're looking for assistance with third-party software that you can't install or manage efficiently, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.