Integrated Ticketing System in Cloud Hosting
In stark contrast with what you may find with many other web hosting providers, the support ticket system that we use with our Linux cloud hosting is part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize several user names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself in one single place. So, in case you have an inquiry or run into a problem, you can get in touch with our support staff representatives right away. Our ticketing system features a smart search mechanism. This means that even if you’ve posted a ton of tickets through the years, you’ll be able to find the one that you want with no effort. Also, you can check knowledge base recommendations for troubleshooting commonly met predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more efficient to manage everything from one location, so we have incorporated a ticketing system into the in-house built Hepsia Control Panel, which comes with every semi-dedicated server package. This will enable you to manage the correspondence with our client care staff along with your hard drive space, which goes to say that you won’t need to memorize additional login credentials for a different admin dashboard. You’ll be able to post a new ticket or to track the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your account. Moreover, you can go through older tickets using a clever search filter or check relevant FAQ articles, which include solutions to commonly confronted obstacles. The built-in ticketing system is monitored 24/7/365 with the maximum response time being only 1 hour, so there will always be somebody to help you out.