Integrated Ticketing System

What precisely is an integrated ticketing system and what are the benefits of employing one? How is it different from other types of customer support?

A ticketing system is the most common medium of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the best way to resolve an issue that takes some time to examine or that has to be forwarded to a sysadmin. Thus, all comments contributed by either side will be kept in the same location in case somebody else needs to work on the issue at hand and the info in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you’ll need to log in and out of no less than two accounts to complete a particular operation or to reach the company’s customer service team. In case you wish to manage a handful of domains and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. Also, it may take a considerable length of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Hosting

In stark contrast with what you may find with many other web hosting providers, the support ticket system that we use with our Linux cloud hosting is part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize several user names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself in one single place. So, in case you have an inquiry or run into a problem, you can get in touch with our support staff representatives right away. Our ticketing system features a smart search mechanism. This means that even if you’ve posted a ton of tickets through the years, you’ll be able to find the one that you want with no effort. Also, you can check knowledge base recommendations for troubleshooting commonly met predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more efficient to manage everything from one location, so we have incorporated a ticketing system into the in-house built Hepsia Control Panel, which comes with every semi-dedicated server package. This will enable you to manage the correspondence with our client care staff along with your hard drive space, which goes to say that you won’t need to memorize additional login credentials for a different admin dashboard. You’ll be able to post a new ticket or to track the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your account. Moreover, you can go through older tickets using a clever search filter or check relevant FAQ articles, which include solutions to commonly confronted obstacles. The built-in ticketing system is monitored 24/7/365 with the maximum response time being only 1 hour, so there will always be somebody to help you out.