Live Chat Support

Find out about the Live Chat service as well as what it includes.

A live chat is among the methods of communication offered by some hosting providers as a part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is faster than a support ticket and it'll make it less likely to misunderstand or misspell something compared to a telephone call with a representative. Furthermore, when the trouble that you experience requires some time to be investigated and resolved, you're able to do something else in the meantime instead of just waiting, as you would have to do when you call. You can also employ a live chat support service free of charge provided that you have Internet access even if your website hosting provider is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

As part of the support services that we supply for all of our Linux cloud hosting, you'll find live chat support that is available 24/7, even on holidays. You'll be able to contact us no matter if you already have an account or not, because we can support you with pretty much anything, ranging from supplying you with general information about our services in case you aren't a client yet and you are thinking about acquiring one of our plans, to assisting you with installing an e-mail account in an email client. A part of the issues are more technical and time-consuming, therefore you'll have to take advantage of the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every single day, even on holidays and weekends. It is the perfect way to find out more about our Linux semi-dedicated hosting if you do not have an account yet or to get some problem resolved if you are a customer and our customer care representatives will help you right away no matter what time of the day you join our chat. In case you're hestitating which plan is better for your websites, in case you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or in case you have troubles setting up an e-mail account on your PC, you're able to contact us and we will give you the required information straight away. Our live chat is online even after our telephone lines are off for the day, therefore when you have an account here, you can be certain that you will always get timely assistance with any kind of question or trouble that shows up.