One-Hour Response Guarantee

1 Hour Response Time Guarantee - what does it mean and how exactly does it improve user experience?

In case you’re a website owner, a problem may always appear and it doesn’t necessarily have to be connected to the web hosting service. For instance, something may go wrong when you bring an app up to date or some important data may be edited or erased accidentally. Regardless of what the nature of the problem might be, you’ll have to touch base with the respective client care staff and ask them to retrieve a backup or to assist you in troubleshooting the problem that you are encountering. How promptly they’ll do it will predetermine how much time your sites will be unavailable. For particular websites like community sites or web stores, a frequent outage often equals lost users and cash. This is why, it’s of critical importance that you use the services of a company that offers not only a very good customer service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any ticket that you post or any e-mail that you write is just one hour, even in case you contact us during weekends and public holidays. Whatever the nature of your query or problem may be, we will help you out right away and will give you the needed information to fix any problem with your websites. The real reply time usually does not surpass 15 to 20 minutes, which implies that you can just forget about waiting for hours to get a problem resolved or even worse – waiting one whole day only to obtain a reply that more info is needed while nothing’s fixed. We will assist you without delay purely because we know precisely how precious time can be in the dynamic electronic age. The one-hour response guarantee is valid for any billing or technical query that you might have relating to our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer support team representatives will be at your disposal at all times and they will reply to any ticket that you post through our hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed irrespective of whether you have a generic enquiry associated with your semi-dedicated server or you run into a predicament and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available night and day to cope with any technical, billing or general issue. In case you get in touch with us about anything that’s within our capacity, we will resolve it before we get back to you, so you will not have to wait for hours or even days while the problem persists. In case there’s something that you have to do on your end, we’ll provide you with the needed information – what possible solutions to try, what actions to take, etc.