Tech Support Channels
A 1–Hour Response Guarantee
We offer a 60 min response time guarantee for any ticket or e–mail that you send to our help desk team. We will swiftly answer all general questions and forward the case to our system administrators in case any further assistance is required. If you take advantage of our Optional Managed Services package, we will execute any of the included server administration services at a time that has been discussed with you beforehand.
An Exceptional Help Desk Support Service
Our help desk support staff will be online for you 24–7 if you need help with our Web Site Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. What is more if you require assistance with all the day–to–day administration tasks on your dedicated hosting server, you can have a look at our Optional Managed Services package, that includes data backup disk space, OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Area
Our Web Site Control Panel is preinstalled for every Linux dedicated hosting server. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. The majority of help articles also video versions which demonstrate all the operations that you can perform in a very illustrative way. You will find the help articles and the video tutorials in the top right corner of each section of the hosting Web Site Control Panel.